Digital-only delivery

All MMA deliverables are digital. We do not print, bind, courier, or otherwise physically ship reports, USB drives, or hard copies. We do not charge shipping fees, customs duties, or freight, because there is nothing physical to move.

If a client requires a printed or bound copy for internal use, the licensed PDF may be printed locally in line with the licence tier purchased see section 6. MMA will not arrange external printing on behalf of clients.

Standard delivery timelines

Subject to successful payment confirmation and any compliance checks (see section 4), MMA targets the following delivery windows:

Business day means Monday to Friday, 09:00–18:00 IST, excluding declared public holidays in Pune, India. Orders placed on weekends or holidays are processed the next business day.

Order workflow

Every order moves through four checkpoints from the moment of purchase to the moment the deliverable is in your hands.

Steps 01 and 02 are usually completed inside two business hours. Steps 03 and 04 are completed inside one business day.

File formats & contents

Unless the engagement letter specifies otherwise, syndicated reports are delivered as a bundle of three artefacts:

Custom engagements may add additional artefacts interview transcripts, scenario models, on-page benchmarking dashboards, or recorded analyst readouts as agreed in the Statement of Work.

License distribution

Your licence tier governs how many people inside your organisation may access the deliverable and how copies may be circulated.

For all tiers: short excerpts may be reproduced in internal slide decks, investment-committee memos, board papers, or regulatory filings with attribution to MMA. External press use, paid syndication, or use in a public-facing product requires a separate licence please write to Bilal@marketmindsadvisory.com.

Custom engagement delivery

Custom engagements deliver against the milestones recorded in your Statement of Work. A typical 8-week engagement follows the cadence below; longer engagements scale proportionately.

• Week 1 Kick-off. Working session, refined hypothesis tree, interview list, and milestone calendar.
• Week 3 Mid-point readout. Slide deck covering primary findings to date, with open questions called out in red.
• Week 6 Draft deliverable. Full report, data model, and slide deck shared for client review and source-checking.
• Week 8 Final delivery. Finalised artefacts placed in the Client Portal, plus a 60-minute close-out readout with the engagement partner.

All custom deliverables are subject to one round of client mark-up at the draft stage. Additional rounds, if needed, are agreed in advance and may extend the timeline.

International delivery

Because we deliver digitally, there are no customs, duties, freight, or carrier-handling charges to manage. We currently service clients in over 40 countries across North America, EMEA, Asia-Pacific, and the Gulf, with no surcharge for region.

Two operational notes apply to international clients:

• Time zones. Client Operations is staffed during 09:00–18:00 IST. For US-West, EMEA, and APAC clients we coordinate analyst readouts at times that fit your working day, while provisioning continues during our standard business hours.
• Sanctions and export controls. We do not deliver to entities or jurisdictions subject to comprehensive sanctions under Indian, UK, EU, UN, or OFAC regimes. If your order is held for a compliance check beyond two business days, we will contact you with the next steps.

Failed or delayed delivery

If you have not received your deliverable within the windows in section 3, please do the following before escalating:

• Check your spam, junk, and quarantine folders for an email from noreply@marketmindsadvisory.com or delivery@marketmindsadvisory.com.
• Confirm with your IT team that *.marketmindsadvisory.com is allow-listed for both email and download traffic.
• Log in to the Client Portal at portal.marketmindsadvisory.com using the email address on the order your deliverables will be attached to your account even if the email did not arrive.

Causes of delay on our side that we will own and credit include processor-failure on payment confirmation, portal outage, or a missed compliance hand-off. Causes outside our control include client-side mail blocks, incorrect email on the order form, or sanctions checks that require additional documentation from the licensee.

Updates & re-issues

Syndicated reports are typically updated on an annual cycle. During your active licence term, you are entitled to:

• Errata patches. Any correction issued by MMA within 90 days of the original delivery is provided at no additional charge.
• Mid-cycle data refreshes. When published, these updates are delivered at no additional charge to existing licensees.
• Major edition upgrades. Available at a discounted upgrade price compared with purchasing the new edition at full price.

Updates are pushed to the Client Portal and announced by email to all named users on the licence.

Access & archival

Your access to deliverables in the Client Portal is maintained for the duration of your licence term. After the licence expires:

• Deliverables remain visible in the portal in a read-only archive state for a further 12 months.
• Active downloads of expired editions are disabled, but you can request a copy by writing to Client Operations.
• Renewing the licence re-enables full download access.

If you are decommissioning a user, please notify us so that we can remove the seat and reassign it where the licence tier allows.

Refunds & cancellation

Because deliverables are digital and delivered in full within one business day, refunds are governed by our Terms & Conditions, section 10. In summary:

• Pre-delivery cancellation. A full refund is available if the order has not yet been provisioned.
• Post-delivery cancellation. Generally unavailable because the deliverable has already been transferred. However, a goodwill credit may be issued at our discretion if the report materially fails to meet its published scope.
• Custom engagements. Governed by the cancellation provisions in the applicable Statement of Work, with fees prorated according to the work completed.

Support & SLA

Every order includes complimentary post-sale analyst access for the duration of the licence. This is not a call centre you can write directly to the analyst named on your deliverable and expect a substantive answer.